Welcome to Sweet Lady. By accessing or using our website (https://sweetladybd.com/), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By visiting our website or purchasing products from Sweet Lady, you agree to these Terms & Conditions, our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with any part of these terms, please discontinue using our website.

2. Eligibility

To place an order through Sweet Lady, you must:

  • Be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.
  • Provide accurate and complete personal information.
  • Use the website only for lawful purposes.

We reserve the right to refuse service or cancel orders if false information is provided.

3. Products

Sweet Lady offers women's undergarments including bras, panties, shapewear, lingerie, nightwear, and related fashion products.

We strive to ensure that all product descriptions, images, sizes, and prices are accurate. However, slight variations in color or appearance may occur due to photography, lighting, or screen settings.

4. Pricing

All prices displayed on our website are in Bangladeshi Taka (BDT).

Sweet Lady reserves the right to:

  • Change product prices without prior notice.
  • Correct pricing errors.
  • Cancel orders placed due to incorrect pricing.

If an order is cancelled because of a pricing error, customers will receive a full refund.

5. Orders

After placing an order, you will receive an order confirmation via phone, SMS, or email.

An order is considered confirmed only after verification by our customer support team.

Sweet Lady reserves the right to cancel any order due to:

  • Product unavailability
  • Incorrect pricing
  • Payment issues
  • Suspicious or fraudulent activity
  • Incorrect customer information

6. Payments

We currently accept available payment methods displayed during checkout, including:

  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Debit/Credit Cards
  • Other secure online payment methods

Orders will only be processed after successful payment confirmation where applicable.

7. Shipping

Delivery is available throughout Bangladesh.

Estimated delivery times:

  • Inside Dhaka: 1–3 Working Days
  • Outside Dhaka: 2–5 Working Days

Delivery times may vary during holidays, natural disasters, or courier delays.

8. Privacy

Customer privacy is extremely important to us.

Because we sell intimate apparel, every order is packed discreetly without revealing the product details on the outer packaging.

Customer information will never be sold or shared except where necessary for payment processing, courier delivery, or legal requirements.

9. Return & Exchange

Due to hygiene reasons, used or worn undergarments cannot be returned or exchanged.

Returns are accepted only if:

  • Wrong product is delivered
  • Product is damaged
  • Product is defective
  • Product has missing items

Products must be:

  • Unused
  • Unwashed
  • In original packaging
  • With original tags attached

A valid proof of purchase is required.

10. Refund Policy

Refunds will only be approved after inspection and verification.

If approved, refunds will be processed within 5–10 working days through the original payment method.

Shipping charges are non-refundable unless the error occurred on our part.

11. Order Cancellation

Customers may cancel an order before shipment confirmation.

Orders that have already been dispatched cannot be cancelled.

12. Intellectual Property

All website content including:

  • Logos
  • Images
  • Graphics
  • Product descriptions
  • Website design
  • Text

are the exclusive property of Sweet Lady and may not be copied, reproduced, or distributed without written permission.

13. User Responsibilities

Users agree not to:

  • Submit false information
  • Attempt unauthorized access
  • Misuse promotional offers
  • Upload harmful content
  • Use the website for illegal activities

Violation of these terms may result in suspension or permanent restriction.

14. Limitation of Liability

Sweet Lady shall not be liable for:

  • Delivery delays caused by courier companies
  • Natural disasters
  • Government restrictions
  • Internet interruptions
  • Incorrect customer information
  • Indirect or consequential damages arising from website use

15. Changes to Terms

Sweet Lady reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Changes become effective immediately after publication on the website.

Customers are encouraged to review this page periodically.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Sweet Lady

Website: https://sweetladybd.com/

Email: support@sweetladybd.com

Phone: 01568-086660

Address: Chan Mie Housing, Mohammadpur, Dhaka-1207, Bangladesh

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.